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Community Outreach Manager

Company: Chesapeake Humane Society
Date Posted: April 10, 2018

Position: Community Outreach Manager
Status: Non-exempt, part-time (25-30 hours/week, increase in hours around large events)
The Community Outreach Manager is responsible for development and implementation of a dynamic
volunteer program including recruiting, training, managing, and motivating volunteers for all
Chesapeake Humane Society (CHS) programmatic, administrative, and fundraising needs. The
incumbent is also responsible for database management, writing donor acknowledgments, and building
strong community relationships through outreach events and small fundraising events.
Duties and Responsibilities
Volunteer Management
- Recruit, train, manage, and motivate volunteers to include:
- Recruit and retain dedicated volunteers to provide support for CHS’ mission and
fundraising efforts
- Recruit volunteers for special projects as needed
- Conduct regular volunteer orientations that are informative, engaging, and
- Oversee and coordinate with appropriate staff members or lead volunteers to
provide training for volunteer roles with a goal of growing volunteers’
experience and engagement with the organization
- Coordinate volunteer groups to support the mission, including but not limited to
cat care for on-site and off-site adoption centers and on-site and off-site
adoption events
- Focus on volunteer retention, create positive ongoing relationships, and deepen
volunteer engagement
- Nominate and recognize (formally and informally, internally and externally)
volunteers for special recognition
- Share insight and information with the Executive Director and Associate Director
regarding stated or prospective philanthropic intentions of individual or corporate
- Maintain volunteer database and volunteer section for website
- Participate with groups in the community such as Volunteer Hampton Roads to further
develop our volunteer program
- Manage, staff, and oversee adoption events
Community Outreach & Events
- Represent the organization at community events and third party fundraisers, including
planning, staffing, setting up, breaking down, and following up
- Seek advantageous partnerships with corporations, vendors, and individuals
- Develop and maintain guidelines for participation and partnership with constituents in
the community for outreach and fundraising opportunities
- Take the lead on managing third party events according to CHS’ third party fundraiser
Revised April 2018
- Seek opportunities to promote the organization at community events and in the media
- Increase awareness of CHS’ mission and programs offered
- Work with the Associate Director to create awareness campaigns and educational
sessions related to the adoption program, spay/neuter initiative, and Humane Education
- Work closely with Chesapeake Animal Services’ Community Outreach Coordinator to
plan collaborative events that promote adoption and fostering
- Assist with budget planning for the volunteer program and the outreach program;
monitor revenue and expenses throughout the year, providing timely reports
- Assist the development team with fundraising to include events, appeals, and
campaigns as needed
- Assist with sponsorship solicitation, monetary and in-kind support
Database Management
- Process all incoming donations and ensure accurate input of donor information,
including notes regarding restricted donations and tribute donations
- Provide acknowledgement letters to donors in a timely manner
- Review obituaries and send condolences to families of those who have named CHS as a
- Maintain a variety of donor acknowledgement letters
- Enter constituent relationship building notes from fundraising meetings and activities
- Design reports and queries to assist in the general analysis of donor information and
database maintenance
- Reconcile donor database with QuickBooks on a monthly basis
Other Duties
- Contribute to social media content, website content (calendar and blog), e-blasts, and
newsletters as appropriate
- Contribute to and maintain internal events calendar
- Assist with distribution of flyers and educational materials
- Participate in development team meetings
- Provide monthly board reports and attend board meetings as requested
- Perform other duties as necessary
Skills and Educational Requirements
- High school diploma or GED required. Bachelor’s Degree or other relevant training preferred
- One to three years related nonprofit fundraising experience and volunteer management
- Experience with volunteer management programs and/or donor database management
programs strongly preferred
- Confidence using computer systems and learning new software
- Strong interpersonal skills, including the ability to communicate with and relate to people of all
age groups across a wide spectrum of the community
- Strong written and oral communication skills
- Strong understanding of social media platforms, primarily Facebook, Instagram, and Twitter
- Ability to express organizational standpoints when serving as a CHS representative
- Ability to handle confidential or sensitive information with discretion
- Ability to function well independently and as a team member
- Ability to mediate and problem solve in the moment
- Excellent attention to detail; organization skills and ability to multitask
Physical and Time Demands
- Flexible working hours including evenings and weekends - regular schedule except around
events and certain campaigns
- Ability to work in a fast-paced setting with distractions
- Ability to work in the presence of animals, wildlife, strong odors, and cleaning solutions
- Ability to stand, walk, bend, and lift and carry materials up to 25 lbs
- Ability to handle stress
- Valid driver’s license, clean driving record, and reliable personal transportation
- Ability and willingness to drive the CHS adoption van (Dodge Sprinter)
To Apply: submit cover letter, resume, and professional references to